Creating Behaviors of Kindness, Compassion, and Self-Awareness

FAQ: Account Payment

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Account Payment Methods

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Saved payment methods can be managed from the customer’s My Account > Payment Methods page (see above image). On this page, a customer can:

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    Set a default payment method for future transactions.

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    Delete a payment method from their account.

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    Add a new payment method to their account.

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    Deleting a Payment Method

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    Deleting a saved payment method that is used for subscription payments would cause future renewal payments to fail because the payment method can no longer be used.

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    To prevent this, Subscriptions will not allow students to delete payment methods that are used by active subscriptions unless:

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    The student has another payment method, via the same gateway set as their default.

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    Only has one other saved payment method, from the same gateway and that can be used as an alternative for the subscription.

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    If a student’s account meets one of those criteria and deletes a payment method used by a subscription, the subscription will be automatically updated to use the alternative token. The student will be notified of this after deleting the payment method.

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    Adding a Default Payment Method

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    After adding a new payment method (Image 1 of the gallery below), a student may wish to then set this method as the default. For example, perhaps the old payment method has expired and they would like to add a new payment method for both existing and future subscriptions.

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    When a new payment method is added and set as default, an option will appear to update all the student’s existing subscriptions to use that method (Image 2 of the gallery below).

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    Choosing “Yes” will cause the payment method for the customer’s existing subscriptions to change to this new default

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